Solcasino.io - Player's withdrawal is delayed due to account review.

Hello .

I am asking for your assistance with Solcasino.io.

I played there for some time and previously received withdrawals successfully. Over several days, I won approximately $380,000 playing only live games (blackjack and roulette) and Dice. I received two withdrawals of $10,000 each, in line with the casino’s limits.

After that, the casino requested KYC, which I completed successfully. My VIP host initially confirmed that there was no issue and that my withdrawal would be processed as soon as possible. However, the account was then placed under an additional review for 20–30 business days.

I would appreciate your help in clarifying the reason and legal basis for this lengthy review, as well as ensuring that my pending withdrawal and balance remain protected and are processed fairly.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you are currently able to access your account?
• What specific documents have you submitted as part of the KYC process?
• Did you receive any communication from the casino regarding the reason for the additional review?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila