Solcasino.io - Player's withdrawal is blocked due to execution bug.

SolCasino Payout Execution Bug: Address truncated from 44 to 43 characters (Withdrawal ID 1083182)

Detailed Description:

I am submitting a formal dispute against SolCasino regarding an unresolved withdrawal failure (Withdrawal ID: 1083182) amounting to 5.991 SOL, caused by a critical platform-side backend execution bug.

Technical Breakdown:

Intended Registered Wallet (44 characters): 75UZ1gVneRiXTnakHZnD8BhnZDJK7csFCec8nPai1mL2

Executed On-Chain Address (43 characters):

75UZ1gVneRiXTnakHZnD8BhnZDJK7csFCec8nPai1m6

Proof of Platform-Side Fault:

Frontend Validation Impossibility: SolCasino’s withdrawal form enforces standard Base58 address validation. If a user enters a 43-character string, the UI flags it as an "Invalid Address" and disables the submit button. It is mathematically impossible for a user to submit a 43-character string from the client side.

Backend String Truncation: The submission went through because I entered my valid 44-character address. The string dropped its 44th character (L2 -> 6) during backend API payload processing or RPC execution on their node.

Comparative Proof: Withdrawal ID 1083183 (submitted just 3 minutes later) executed perfectly to my exact 44-character address (...1mL2) without any edits on my end.

Because this 43-character address was created by SolCasino's execution script, no private key exists for it. The 5.991 SOL remain permanently locked on-chain in an empty account.

SolCasino support and Discord moderation have repeatedly refused to escalate this database log check to their engineering team, dismissing it with copy-paste script templates.

I request CasinoGuru's intervention to require SolCasino's engineering team to audit the internal database payload for Withdrawal ID 1083182 and refund the 5.991 SOL to my balance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide me with the transaction hash/signature for withdrawals 1083182 and 1083183?
• Could you also send me a screenshot or video of the withdrawal form showing the destination address you entered for these withdrawal requests?
• Additionally, please send me a screenshot of your withdrawal history in your casino account where the destination address is fully visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika,

Thank you for reviewing my case. Here are the requested details:

Transaction Hashes (Signatures):

Failed Withdrawal (ID 1083182): 4DryNgHGFY7DvoSebr8MkmANiHYq4HLXBYP5RBfYsRgSgTCVmuyY72f2dmih9SW4ELo1uie1aahdMfDgLsXGSKko

Successful Withdrawal (ID 1083183): C8iFktZWWDnSZ7NncvCc9hw2LbY8vW96hHzgvGUoTy2p1XzX2Zx1PDBHAQL5V8JVgK3kcTiaK4gw4gDzdguaK1v

Withdrawal Form Input Verification:

I am attaching a screenshot/video of the current SolCasino withdrawal UI.

As demonstrated, entering a 43-character address displays an "Invalid Address" error and disables the withdrawal button. This proves that a 43-character string could not have been submitted manually from my end.

Casino Account Withdrawal History:

Attached are the full screenshots of my SolCasino withdrawal history clearly showing both Withdrawal IDs (1083182 and 1083183), their timestamp comparison, and the target destination addresses.

Could you please forward me the communication between you and the casino customer support regarding the missing transaction? My email address is veronika.f@casino.guru. Thank you for your cooperation.

Hello Veronika,

I have sent all the requested screenshots of my communication with SolCasino Discord support (Ticket #10778) directly to your email (veronika.f@casino.guru).

Additionally, please note that a formal complaint has already been submitted to the licensing authority (Tobique Gaming Commission) regarding this issue, and an active regulatory dispute case is currently underway.

Thank you for your assistance.

Dear ozepr20,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Under normal circumstances, we would now contact the casino and ask for its explanation. However, Solcasino.io already has more than 6 complaints closed under our "No Reaction Policy," which indicates that the casino is not interested in cooperating with us in resolving player complaints.

Sadly, we are therefore forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand that this is not a satisfactory resolution to your issue. However, the decrease in the casino's rating resulting from unresolved complaints may eventually encourage it to reconsider its approach to handling player complaints.

Regrettably, we have no other option, as Solcasino.io has repeatedly failed to respond to our attempts to mediate complaints. You can review our previous unsuccessful attempts to communicate with the casino in other published complaints.

We have sent numerous emails and attempted to establish communication through live chat representatives as well as members of the casino's affiliate team. Unfortunately, these efforts have not resulted in meaningful cooperation from the casino.

I am sorry that we could not be of more help on this occasion.

The casino may request that this complaint be reopened at any time.