Sokabet Casino - Player’s withdrawal is delayed.

Hello, my name is .

My phone number is +234 813 .

I opened my Sokabet account last month. I have played several games — some I lost and some I won. I requested a withdrawal two weeks ago, but up till now the money has not been credited to my bank account.

Each time I contact your support team, I am told that there are "technical issues," but nothing has been resolved and my funds are still pending.

Please help me resolve this issue as soon as possible and credit my account accordingly.

Thank you.

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Dear Odele007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Odele007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru