Sokabet Casino - Player's deposit is delayed.

Hello,

I opened a Sokabet account and deposited 22,000 NGN, but the money has not been credited to my account for the past five days.

Each time I contact support, I only receive automated responses saying the issue is being worked on, but nothing has been resolved. Please help me look into this so that my account can be restored and the deposit credited as soon as possible.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sokabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot from your cashier where the online casino shared the necessary payment information?
• Was this your first deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kunle12062,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru