Sokabet Casino - Player believes that their withdrawal has been delayed.

Sokabet are trying to scam me leaving me with nothing to sad experience.

After using the site for bet I made a total amount of 182,000 from which I submitted a withdrawal request of 35,000 naira. After waiting for reasonable time without my payment send to me I chatted their online support, where I was told they are having technical issues affecting withdrawal and this has been their usual excuses all through.

This was my first withdrawal from the site after win, I was told by their representative that, withdrawal are processed less than 5 minutes, it's currently more than 13 hours now and still counting without my withdrawal been approved and this has made me worry that from the look of things I might loss my money if care is not taken.

Each time I chat them on when to expect payment, all I got are same false excuses that never manifest now I am heavily frustrated. I never your help on this issue.

Sokabet.co.tz and sokabet.ng, both are same company operating in different countries, however my issue has to do with sokabet.ng which is a subsidiary to Sokabet.co.tz in Nigeria.

Thanks

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Dear Eugene2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eugene2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

We’ve reopened this complaint at the request of Eugene2. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

My 4 days old withdrawal of 147,000 naira has been concerned my the bookmaker withdrawal notification of any kind regarding the cancellation. When I chatted them up all I got were endless excuses.

This is sad and the whole thing is beginning to seem like a scam

Dear Eugene2, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eugene2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla