Snatch Casino

Case summary

The player from Baden-Württemberg could not access the snatchcasino.eu website where she reportedly had a balance of 200 Euros. After we reached out to her for more information, we extended the response time for her to provide more details. However, due to her lack of response, we were unable to investigate the issue further. Consequently, we had to reject the complaint.

Discussion

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maryposlovski

Bronze

Germany

Public

2 years ago

OriginalTranslation

Hello,

I still have a balance of 200 Euros in my account with snatchcasino.eu, but for the past few hours, I am unable to access the website (page not available/non-existent).

Regards

Automatic translation:

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Tomas

Complaint Specialist

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2 years ago

Dear maryposlovski,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

I checked the website of the casino https://snatchcasino.com/ and it worked for me.

Could you please advise if the problem persists?

Were you able to contact casino support at [email protected]?

Thank you very much in advance for your reply.

Best regards,

Tomas

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Tomas

Complaint Specialist

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2 years ago

Dear maryposlovski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Snatch Casino - Player unable to access online casino account.

Player stopped responding

Amount: €200

Case summary