Smash Casino - Player's winnings are confiscated.

This casino takes all your winnings and just leaves a message that you played on the wrong game to get the money out. They are slow to respond and everything takes a huge time to then get 0.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly the casino confiscated your winnings due to playing restricted games?
• Which bonus have you accepted and played? How much have you deposited
• Is your player's account accessible and verified?
• Could you please share with me your communication with the casino regarding the issue or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas