The player from Germany had been waiting since June 3rd, 2025, for his payouts, which were split into three due to a €500 limit. He only received standard email responses from customer support without any progress on his withdrawals. The Complaints Team had extended the response time for further assistance; however, the player did not reply to the messages. As a result, the complaint was rejected due to lack of communication from the player.
Slotuna Casino - Player's payouts are delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,300
Slotuna Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
Hello, I have been waiting for my payouts since June 3rd, 2025. Since you can only make €500, they are split into 3 payouts.
Only standard emails come from the chat but nothing happens.
Automatic translation:
Public
Public
8 months ago
Dear Kumba0112,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
