The player from Greece was frustrated that BASSBET, SPINANGA, and SLOTUNA had failed to close their account despite a request made 10 days prior, citing a heavy workload as the reason for the delay. The player questioned the legality of this situation and expressed disappointment with the casinos' practices and their ratings. The Complaints Team had extended the response time to allow for further communication; however, the player did not respond to inquiries. As a result, the complaint was rejected due to lack of information.
Slotuna Casino - Player’s account closure request is delayed.
Closed
Our verdict
Player stopped responding
Amount: ??
Slotuna Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
1 year ago
Translation
I have a question, is it or is it not a violation of my rights to request the closure of my account for 10 days and not to close it?? BASSBET SPINANGA SLOTUNA these are the 3 casinos where I have requested for 10 days to close my account and no one pays attention to me with the excuse that they have a heavy workload. I ask you is it or is it not illegal that I do not have the right to close my account these 3 casinos are the worst there is by far and they are probably the same and the same people work in the 3 casinos. And when and never do they give a loyalty bonus without a deposit never far away from them. And it is very unfair that it has such a high rating on Casino Guru, people trust you and you should not put them on the wrong path
Automatic translation:
Public
Public
1 year ago
Hello TatiaChkhaidze,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
Thank you very much in advance for your reply.
Best regards,
Nick
