Fortune Lounge Casino - Player’s account access is disabled after delayed withdrawal.

I withdrew on the 15/08/25 was told within 1 to 3 days id have my money asked what was happening they said they had issues I waited then asked everyday where my money was continuously was told it's coming today then next week then withing 24-48 hours then asked for my pay I'd again I asked to speak to owner was told it was going to be inm my bank within 2 days told them I had all the proof of there lies and broken promises it's been almost 2 months now and all of a sudden the last time I asked for it I now no longer can login get disabled login I have plenty of screen shots if you need them of conversations just alot to upload

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slottie.club Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any payouts from the casino either before 15/8/2025 or after?
• How did you learn about your account being blocked? Were you able to contact support and get an explanation?
• When was the last time you were in contact with support?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification? Were you asked to submit any documents for the verification process?
• You can post screenshots with supporting evidence here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Nope they kept telling me they were going to pay and didn't receive anything I didn't use any bonus last time I had contact with them was 06/10/25 I have won on there before so am verified never had a problem till this time I realised is been removed when I tried to login and it came up with disable login I will send screen shots via email

It was the slots that I was playing on when I won sorry forgot that

I emailed some of the screenshots to you last week I do have alot more

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Slottie.club Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player, are you still able to access the casino website?

I can access the site but not login

Can you, please, provide a link to it? Links that we have do not work.

https://m.slottie2.club/

I have tried everything possible and I still cannot access the website. Is it possible that you would search the website for any kind of an e-mail address which we can contact?

I have tried to find an email for them and they don't have one

https://m.slottie2.club/ I can see the site I did have to change my vpn to access it

What VPN did you use?

Just a random one from an app

What app did you use and what country did you choose? This would help us at least to reach out to them.

Urban VPN and I didn't select a country it selected one randomly

I still cannot, unfortunately. The last thing that comes to mind is that you could reach out to their livechat and tell them to contact me via [email protected]. If they decline, we will close the complaint as unresolved, which will decrease its safety index. I would hope that it could motivate them to participate, but they are at 3.9 already, so I cannot tell that they care.

I can't live chat them coz I can't log in

And is it not available without logging in?

Nope can't use it if U aren't logged in

I am sorry then, but there is nothing we can do. Probability that such casino even responds is low, so most probably there would be no result from this, but we usually try where we can; and we cannot do anything in this case. The casino is also unregulated, so I cannot recommend you to go to any license provider. So, now we can only hope that an unresolved complaint would sometime make them change their minds. I am sorry I could not be more of help.