SlotStars Casino - Player's account has been closed after failed deposit.

I made a deposit of 100€ and I never got the money on my account and then my account was deleted. The slotstars customer service is not replying to my inquiries about the case.

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Dear ayriainen13,

Thank you very much for submitting your complaint.

To better understand what happened with your €100 deposit and the subsequent closure of your account, could you please clarify the following:

• Which payment method did you use to make the €100 deposit?
• Have you contacted the casino's customer support regarding the missing deposit and the closure of your account? If so, what response did you receive?
• After your account was closed/deleted, was the €100 deposit returned or credited back to your bank account or payment method?
• Do you have any proof of the €100 transaction, such as a bank statement, payment confirmation, or transaction receipt showing that the payment was successfully completed?

Please also provide any relevant communication with the casino regarding this issue.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.