The player from Australia had made eight attempts to withdraw the maximum amount of 650 but encountered ongoing issues, including a recent claim of a technical problem on the casino's side, despite having completed all required verifications. The Complaints Team was unable to proceed with further investigation or provide solutions due to a lack of response from the player. Consequently, the complaint was closed at that time, but the player retained the option to reopen it in the future.
SlotsEater Casino - Player's withdrawal is delayed due to technical issues.
Closed
Our verdict
Player stopped responding
Amount: A$650
SlotsEater Casino
Safety Index:Fresh casinoCase summary
Discussion
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4 months ago
I have tried 8 times to withdraw the maximum of 650 and after all the verification needed and supplied they still come up with some reason that I can't withdraw the latest is a technical problem on their side
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4 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SlotsEater Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share a screenshot of your withdrawal request or the error you receive when trying to submit one?
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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4 months ago
Dear butch181,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
