Slots Vader Casino - Player's withdrawal is delayed.

Fellow guru, first I'd like to ask you what you were thinking when you rated this casino so highly.

Let's get down to business:

1-account fully verified (even with extra requests for documents)

2-first withdrawal paid after 12 hours (which was correct for e-wallets: skrill)

3- the time to process earnings for e-wallets is announced not here but on other sites eg: askgamblers between 0-24 hours

The problem is that I already have a withdrawal pending for more than that time, and nothing, they don't pay, and I receive 1 email that says that payments are made between 3 and 5 working days, that is, the player who opens the account and deposits with the prospect of quick withdrawals is subject to long waits that can take more than a week, if they decide to pay

Friend Guru, casinos like this in my humble opinion do not deserve your rating, and I would appreciate your help in getting my winnings processed.

PS:later in the form of a comment I'll give you information that will make you think about the same rating

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, Tomas

I'm sure the casino made the payment after checking the complaint.

Thank you for your help and promptness in trying to resolve these cases. You can close the complaint and classify it as resolved.

Yours sincerely

JMORE66

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JMORE66,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas