Slots Islands Casino - Player's withdrawal has been delayed.

I withdrew my funds on april 10th 2026 (£1500) but got bored so i cancelled it played on won over £2000 so carried on playing to try win more money but didnt so went down to £1450 then i withdrew that and waited over the 21 working days they say funds will be withdrawn and nothing happened so after 3 months of waiting i cancelled it & started again on the 10th june now that has gone past the 21 working days so in all its been 6 months on the 10th September & still no withdrawal,so all i keep getting from them is its still in the processing time & they have many others which i believe that is rubbish there not giving me a real reason also they say if all my details are correct then there’s not a problem which everything is so i don’t know why it’s taking this long I’ve also asked them if i have had an account with them before cause i know you can’t & they telling me i dont so after 6 months im starting not to believe them I’ve done absolutely nothing wrong I’ve not been fraudulent,im not laundering etc etc i just want a real explanation as to why I’ve not received my winnings,yes ive said some bad words to them,swear words but there just not giving me any reason as to why ive not received my withdrawal not only have i lost money making deposits (about £500 roughly)but thats not a problem i understand that but im also losing out on £1450.

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Dear Castle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello ive not made any other withdrawals with them this is the 1st time,what is KYC also it wasn’t on a bouns cause i don’t accept them cause 9/10 times you don’t win on them so that is not the case they told me that but after the last 6 months or so im starting to not believe them

Oh and they keep saying they’ve sent reminders to there financial team about my withdrawal that has also been going on for the last 6 months & im starting to think that there not a real casino site cause they keep telling me the same things everytime ive asked them about my withdrawal

Thank you for your reply, Castle. Could you please advise whether the current status of your withdrawal request is still "in progress"? Has it always been the same?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Yes my withdrawal is still being processed nothing has changed it’s still the same & im still getting the same rubbish answers I’ve now been waiting 103 working days/ starting 5th month since April 10th that’s 82 working days there abouts after they said it would be processed and I can’t send you anything else ie the conversations I’ve had between them cause I can’t download them from there site I can only tell you what they’ve said

This is all my withdrawals & cancellations ive done in the last 6 months & nothing has yet to be resolved this is not a way a casino should be treating people,ive been on other casinos where they’ve paid out within minutes,hours,24/48/72 hours they’ve paid out & they do exactly the same thing as this casino (slots islands) do by checking if you’ve not been fraudulent or any kind of thing

Dear Castle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Castle,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Slots Islands Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Slots Islands Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel