Slots Islands Casino - Player's withdrawal has been delayed.

I Was deposited money and i get my bonus free spin and after lots of good jackpots i get around £4500. I've decided to withdraw £4000,that happened on the 22 May and since then the only response i get on the customer chat "because of the large number of customers you withdrawal take longer then we expected"... What should i do about this???? Pleade advise...

Kind regards.

Dear Rob2025obo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slots Islands Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Katarina,

Thank you for taking the time to reply to me.

This is the first withdrawal with this casino and i pass all the verification! For the withdrawal winnings they told me i will receive a email and in this email i need to fill my details for the bank card.

Since then same msg i get all the time when i try to reach them in the chat.

Kind regards,

Dear Rob2025obo,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Rob2025obo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru