The player from Germany claimed that the casino had canceled her 800 euro bonus and, after playing without a bonus, won over 1800 euros. However, the casino only credited her 40 euros, offering excuses related to bonus and VPN issues. She requested her winnings immediately. The Complaints Team was unable to proceed with the investigation or provide solutions due to a lack of response from her, which led to the closure of the complaint.
Slots Hammer Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €2,700
Slots Hammer Casino
Safety Index:LowCase summary
Discussion
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2 months ago
Translation
This is such a rip-off casino. The first time they said they canceled the bonus for 800 euros and now I deliberately played without a bonus and won over 1800 euros and again they withheld the amount and only credited me with 40 euros with some excuses like bonus vpn, I want my winnings immediately, can you actually display them somewhere else in 1 week?
2 times something like that
Automatic translation:
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2 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you use a VPN during your gaming sessions, and if so, did you inform the casino about it prior to playing?
- Why did the casino give you €40? Was this the amount you deposited?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
I played slot games at the casino... and my VPN is never on. I've been verified since September 29th or 27th, and it only started after the amounts got higher. Last time it was a bonus excuse. I deliberately didn't play with the bonus. I was angry because I had already wagered the bonus amount. I deposited 25 euros, but no one knows why 40 euros were credited.
Automatic translation:
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1 month ago
Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
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1 month ago
Dear Melis7e,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
