Slots Gallery Casino - Player's withdrawal is delayed.

Hello,

I have a problem: I need to verify my account to withdraw my winnings, but the withdrawal was made on a Saturday, and since banks don't work on weekends, the withdrawal won't be processed on September 5th but on Monday. The casino, however, requires the withdrawal to be made on September 5th, but my account shows September 7th, and the casino won't accept that.

Please help. Best regards, Ronald

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Dear Roonzz,

Thank you very much for submitting your complaint.

To help me better understand the situation, could you please clarify the following:

When you mention the transaction required for verification, do you mean a withdrawal from the casino or a deposit/payment that the casino requires you to make as part of the verification process?

• Have you already submitted all the documents requested by the casino for your KYC verification?
• Could you please clarify why this particular transaction dated September 5 is required for your verification? Usually, KYC verification is completed before a withdrawal is processed, so I would like to better understand what exactly the casino is asking you to provide.
• Could you please send us a screenshot or copy of the casino's communication showing that they specifically require the transaction to be dated September 5 and that they rejected the document showing September 7?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.