Slots Gallery Casino - Player's request to close account is ignored.

Asked the casino multiple times on email to self exclude me abd delete my account and they refused, wouldn’t and ignored me now I’ve lots tons of money due to my addiction to the site from it. They’d also switch people every time I talk to one person to delete account

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Dear Cheese2010, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Slots Gallery Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• I have reviewed the communication you have attached and found no mention of gambling problems. Could you please specify the reason for closing your account?
• Could you please confirm whether you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Cheese2010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru