Slots Charm Casino - Player faces verification issues.

Firstly this casino is still open

Played a few times

won then presented all docs for verification processed then cancellled saying error occurred try again

very flaky site do not play

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Charm Casino.

Thanks for your feedback. Our data team will make sure to check the website and make changes to our review of this casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• When did the incident happen?
• Were you able to request a new payout? Was your new attempt successful?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

What new information did the casino request from you? Have you complied with the request and sent this information to the casino?

Could you please share the relevant communication between you and the casino on the topic with me at tomas@casino.guru as evidence?

Thanks in advance for your cooperation.

I sent all ID for verification they verified my account then approved withdrawal payment then reversed payment due to bug.

They asked me to resubmit withdrawal I did - it was authorised then reversed again then after sending bank statements bank cards apply pay evidence driving licence and verification already and verification being successful said they needed more information

they are not legit.

Thanks for your reply.

• Would you be able to share the communication from the casino with the sender's address visible?
• Could you please share screenshots of the payout requests with the status and the website visible?

Please share this information with me at tomas@casino.guru

I apologize for the inconvenience.

They didn’t they just said they need further info. I wasn’t going to send any more ID items as they already had too much. They had no intention of paying out

Thanks for your reply.

Without evidence of the incident, such as the communication between you and the casino regarding the verification issue, we won't be able to confront the casino.

Please, share the information with me for review at tomas@casino.guru

If sending screenshots, make sure the sender of the email (the casino's email) is visible.

I apologize for the inconvenience.

Dear CM2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru