The player from Germany faced a significant delay in receiving his €1500 winnings, which had been pending for 7 months and had encountered multiple cancellations. After attempting to withdraw again, he discovered that a defective bonus was linked to his previous winnings, resulting in the loss of his funds. Despite assurances, he received no resolution after 3 weeks of waiting. The Complaints Team was unable to progress with the issue due to the casino's repeated lack of response to mediation attempts, leading to the complaint being closed as unresolved. The casino's poor cooperation history was noted, and players were advised to avoid Slots Angels Casino.
Slots Angels Casino - Player's winnings are delayed and effectively confiscated.
Unresolved
Our verdict
No reaction policy
Black points: 147
Amount: €1,500
Slots Angels Casino
Safety Index:Very lowCase summary
Discussion
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7 months ago
Translation
Hi, I've been waiting for 7 months for my winnings to be paid out. It's been canceled twice already and then I didn't want to listen to the lies anymore, so I canceled my winnings payout myself. I also played and then wanted to try to withdraw them again (I fulfilled all the bonus conditions 6-7 months ago for the winnings I played with, otherwise I wouldn't have been able to withdraw the winnings). Now comes the bombshell: I want to withdraw, but it's not possible because I received a bonus this month that was defective and I couldn't play it through to the end. When I asked, they told me to delete it (there was no warning when I canceled). I did this and suddenly they linked my winnings from 6 months ago with the new, non-functioning bonus and my €1500 winnings were suddenly gone. When I asked, after a lot of back and forth, someone finally realized that there was a mistake. They promised to to take care of it immediately but unfortunately it has been 3 weeks and when I ask I have to explain everything again and again and the answer, yes it takes a while to check this, is starting to get on my nerves, first they make me wait 7 months and then they do this to me and I have the feeling that I will never get a single cent of my winnings anyway.
It would be nice if they could achieve something there
Kind regards, Ingo
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Public
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7 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slots Anges Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- What bonus were you playing with recently? Can you please share the link or a screenshot of the bonus description?
- Do I understand correctly that you haven't finished the wagering requirement and forfeited the bonus?
- Please specify if the real money and the bonus money balance are separate.
- Please specify if your winnings from bonuses 6 months ago were transferred to your real money balance after the wagering was completed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
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7 months ago
TranslationHi, yes, I fulfilled all the bonus conditions 6 months ago and you can only withdraw then. The casino canceled it once and the other times I didn't feel like waiting any longer, but as I could still increase my winnings I withdrew them. I got the bonus in question on October 20, 2025 and I could only use 23 of the 25 free spins because the game was defective and in order to withdraw I had to delete it and, as I said, they simply linked the new bonus, which was defective, with my old winnings that I had been waiting for for so long and deleted it without warning. Attached are withdrawal requests and the supposed bonus that took my entire winnings of €1,500.
Best regards, Ingo Hinrichsen 
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7 months ago
Dear player,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice, as it appears to be a common practice for Slots Angels Casino to ignore our attempts to mediate any issues completely. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have been unsuccessful as the complaints have grown in number. We strictly recommend staying away from Slots Angels Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Kind regards,
Natalia
