The player from Germany is facing issues with attempting to withdraw 500 euros after winning a large amount, as her balance was unexpectedly taken away.
Good day, during the game my balance was taken away where I had won a large amount and an attempt was made to withdraw 500 euros.
Please help.
Thanks
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Dear Mitus,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with SlotRave Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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