The player from India has deposited 10,000 but it has not been credited to his casino account yet. He has provided proof of the deposit but believes that his money is lost.
I have deposited 10000 but it is still it is not credited, i have already provided proof of deposit but looks like my money is gone
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Dear Sunilr,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
If your deposit has not been credited to your casino account, I would recommend contacting your payment provider and asking them to investigate the transaction. Please bear in mind that this can be a complicated process and may take approximately one month. In such cases, the casino usually has limited influence over the payment processing.
Could you please clarify whether you have already contacted your payment provider regarding this issue?
I will leave your complaint open for one month and kindly ask you to keep me updated on any progress.
Thank you very much for your patience and understanding.
Best regards,
Samuel
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