The player from Spain requested a withdrawal from his casino account, but it was blocked over a month ago. He has an email confirming a deposit within 14 days that has not been honored, and he continues to receive generic requests for his personal bank statement.
SlotRave Casino - Player's account is blocked.
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Current status
Waiting for Casino Guru to reply
6d 0h 51m 11s
SlotRave Casino
Safety Index 5.9 Below averageCase summary
Discussion
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Public
3 days ago
Translation
I requested a withdrawal of the money I had in my casino account, but they blocked my account. It's been over a month since I requested my money back, and I still haven't received it. I have an email from them stating that they would deposit my money within 14 days, but that period has passed, and I still haven't received it. The only response I get is a generic message requesting my complete bank statement for August, information that is personal and that they shouldn't be asking me to send, nor should I be sending it.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
