SlotPal Casino - Player's winnings from free spins are delayed.

On the 12th of January I was playing one of there games in which I won 10 free spins in the spins i won 940 odd euro the last one being a big win of over 460 euro ... when the free spins ended I continued play and noticed the money was not added to my account I contacted live chat straight away they told me to try the game again as it would reset itself again I spun the game and nothing I decided to stop straight away and contacted them again told them the game screen shot the last few spins showing a 2 minute gap where I won the free spins and my money did not increase since then I have contacted them 5 times by email showing evidence that it happened and not once have I got a reply .when I contact live support they send the same automated answer every time I could nearly tell you whats coming next this has been going on to long now the customer service is appalling...

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Dear Cabra54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika