Slotornado Casino - Player's account has been closed.

I deposited 1750e I am officially banned from all casinos of this operator and I am in the topique gaming license self exclusion register, the game account was suddenly closed because the system detected that I am a banned player myself, I used 100% of the same personal information. 880e remained in the game account they refuse to return my money to me. Neither 880e nor 1750e every time they say "wait" I have already waited long enough.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you self-exclude from all casinos licensed by the Tobique Gaming Commission?
• When exactly did you register at this casino? Did you provide any personal information in your account, either during registration or at a later stage?
• Did you submit any identity documents to the casino for the verification of your account?
• When exactly was your account closed? Did you receive any emails from the casino informing you whether your deposits would be refunded?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika