Slotobit Casino - Player’s bonus was confiscated.

I made a deposit of 20 euros to claim a% bonus + 70 free spins

the bonus terms stated that I would have 3 days to complete the 40x rollover

after 24 hours the balance of 100 euros in bonuses was canceled, when I supposedly still had 48 hours to try to complete the 525 euros of wager

the 70 free spins not yet activated were also canceled

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotobit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the information about the bonus, promotional email, or screenshots with me?
• Has the casino support confirmed that the bonus offer expired?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, Tomás

the bonus was Special Christmas

the chat confirmed that the bonus had expired 24 hours after being activated when the bonus terms stated that it would expire after 72 hours

unfortunately I can't send you the conversations with the chat as I haven't saved them, I can only inform you that the chat is now unavailable to me.

the only information given by the chat when confronted with the cancellation of the bonus was that it would be sent to the respective department and that I would receive an answer by email (this did not happen).

The value of the balance was 100 euros in bonus for a remaining wager of 525

Yours sincerely

JMORE66

Hello, Tomás

Since slotobit , changed the bonus terms after my complaint and I don't have the printout of the previous terms when I claimed the bonus .the case will never be resolved in my favor.

I therefore cancel the complaint as resolved (even though it is not) and would appreciate it if my review of this fraudulent casino could be published.

Sincerely

JMORE66

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JMORE66,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas