The player from Austria attempts to close her account but has faced repeated transfers between chat and email support without receiving a proper response. As a result, she has lost money during this process and is inquiring about the possibility of recovering her losses.
SlotNeo Casino - Player struggles to close the account.
Opened
Current status
Waiting for player to reply
1d 15h 59m 20s
SlotNeo Casino
Safety Index 5.6 Below averageCase summary
Discussion
Public
Public
6 days ago
Translation
I've already tried to close my account three times and was repeatedly transferred from the chat to email support. There, I was told I had to confirm that I wanted to close the account, but after that, there was no response, and I lost more money. Is it possible for me to get my losses back during this time?
Attached are screenshots of the emails.
Automatic translation:
Public
Public
5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 days ago
Dear Alpha33, thank you very much for submitting your complaint. I am truly sorry about your negative experience with SlotNeo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm whether you currently still have access to your account?
- When was the last time you made a deposit in this casino?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please forward your communication with the casino directly to my email? You can reach me at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
