The player from Austria has had his account reopened despite declaring himself a gambling addict. He demands a refund of the €150 he lost since the account was reopened.
SlotNeo Casino - Player seeks refund after account reopening.
Opened
Current status
Waiting for player to reply
6d 20h 51m 7s
SlotNeo Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
22 hours ago
Translation
Hello, this casino has reopened my account even though I stated that I am a gambling addict! I therefore demand that the casino refund the €150 I have lost since my account was reopened! Please help!
Automatic translation:
Public
Public
3 hours ago
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Public
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with SlotNeo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise on the timeline of the events? When exactly did you state your gambling problems to the casino?
- Has the casino reopened your original account or have you registered a new one?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
