SlotNeo Casino - Player's winnings have been confiscated.

The SLOTNEO website seized my $1800 and they are not paying me. They are forcing me to exchange the money and play games, resorting to all sorts of lies to avoid paying. I told their customer service representative to try to reach an agreement, but they refused. They call and invite you, but then when you win, no one contacts you. My money has been seized, I have all the screenshots, and I will complain to the licensing companies. They will definitely make a statement below, but don't believe them. I invested, I won, and they seized the payment. I even asked them to at least pay back my principal, but they didn't even do that. Never invest money in this site; don't let them scam you, They cancelled my withdrawal request and confiscated the money—about 1,800 dollars; the representative said they had seized the funds. This site is a scam.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotNeo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What was the justification the casino used to confiscate your balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The Slotneo scammers blocked me on social media to delete my comments and confiscated my money; they are total fraudsters—no one should trust them. Many people have messaged me saying they were scammed too. There is a "VIP representative" named Mehmet there who is the real mastermind behind the scam; they even offered me $100 to delete my complaint, but I refused. No one should ever trust them—they are scammers. They’ve blocked me from live chat, so I can’t connect anymore.

Hello Tomas, they closed my gaming account. I had played slots using my existing balance and won on the Pragmatic game "Bigger Bass," but the casino told me I couldn't make a withdrawal and claimed I needed to play more; they were just making up excuses to avoid paying out the money. I played again and my balance increased—and I was playing with my own principal funds, not using any bonuses. I am sending you the correspondence; a scammer representative named Mehmet kept messaging me on Telegram. I contacted live chat repeatedly, but they always made excuses, and I sent numerous emails to their support line, yet no one replied. They have confiscated my money. I am sending the screenshots now.

I repeatedly asked them to at least give me back half my money, but they wouldn't even agree to that—and that was after I had already deposited $100. They told me to delete my complaint. Right now, I have no idea what happened to my balance, and I can't even access the site; they unjustly scammed me. I can't message live support because they’ve blocked me, and I can't comment on their social media accounts either—they’ve blocked me there, too. These people are scammers.

Thanks for your replies.

I went over the information you provided.

• Could you please clarify how much you deposited and how much you have wagered, to your knowledge?
• You said your money was confiscated. Did the casino provide you with an explanation about why your winnings were confiscated and why your account was closed?
• Did the casino return your deposit, or was it also confiscated?

Kindly share supporting communication as well. Post it here or send the information to my email at tomas@casino.guru

Dear Sener,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru