SlotNeo Casino - Player’s account has been closed without justification.

Hello,

I am submitting a complaint regarding Slotneo Casino. I believe my previous issue may have been misunderstood, which led to the incorrect assumption that I provided an incorrect date of birth during registration. I would like to clarify the situation.

During the registration process at Slotneo, it is not possible to enter a date of birth. The registration form only requires first name, last name, city, and phone number. The date of birth can only be provided later during the KYC verification process, within the player profile. Therefore, I have never entered an incorrect date of birth, and there is no reason I would do so. Any suggestion otherwise is incorrect and unfounded.

The casino blocked my account without a justified reason, and I believe this action was based on a misunderstanding or system error on Slotneo’s side, not due to any intentional action on my part.

To support my claim, I have prepared a short demonstration video (approximately 3 minutes). This video does not use my personal account; it is a general demonstration showing the registration process and the profile update during KYC. The purpose of the video is to clearly illustrate the problem, I am happy to provide this video directly to a Casino.Guru representative if needed.

In summary:

My account was blocked without valid reason.

I never provided false personal information.

The issue appears to be related to errors or inconsistencies in Slotneo’s system or website.

I am willing to share a short demonstration video to clarify the process.

I kindly ask Casino.Guru to review my complaint with this additional context and evidence.

Thank you for your attention and understanding.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you lost access to your account directly after notifying the casino's customer support about the issue with your date of birth?
• Have you entered all information truthfully during the registration process?
• Have you made any successful withdrawals in this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila