SlotNeo Casino - Player’s account has been closed.

Here's the situation: I've been a customer of this store for months, made numerous deposits, and never received a withdrawal. Today, by sheer luck, I managed to convert a no-deposit bonus for the first time. Afterwards, I had to enter all my personal information, ID, etc. Less than an hour later, the account was simply closed. I know it's not a lot of money, but it's the principle that matters. Deposits always go through, but as soon as I win something, I'm simply blocked and then, stupidly, they add "good luck" – unbelievable! I don't even have a duplicate account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents did you send to the casino for the verification of your account?
• Could you please send me a link or a screenshot of the no-deposit bonus you activated and played with?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika