SlotNeo Casino - Player’s account has been closed.

Here's the situation: I've been a customer of this store for months, made numerous deposits, and never received a withdrawal. Today, by sheer luck, I managed to convert a no-deposit bonus for the first time. Afterwards, I had to enter all my personal information, ID, etc. Less than an hour later, the account was simply closed. I know it's not a lot of money, but it's the principle that matters. Deposits always go through, but as soon as I win something, I'm simply blocked and then, stupidly, they add "good luck" – unbelievable! I don't even have a duplicate account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents did you send to the casino for the verification of your account?
• Could you please send me a link or a screenshot of the no-deposit bonus you activated and played with?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Horno12,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika