SlotNeo Casino - Player is struggling to delete his account.

I want to delete the account from this casino from 11/2/2026 after sending a message to the support address I only got an email asking if I'm sure I want to close the account - I replied that yes I got the same e-mail, the address for solving complaints rejects the sent messages !! I don't want to play there, I'll never pay my money there and I can't close my accounts - what's the problem? Please help me delete my account

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lomo413,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?
• Have you unsubscribed from the casino's marketing communication?

Thank you very much in advance for your reply.

Best regards

Tomas

Casino.Guru

I just want to delete my account and nothing else, the account still works - now I went to check - you can see on the screenshot. I confirmed the desire to delete the account twice via e-mail because live help refers to support and since then each subsequent message comes back undelivered due to rejection by the server - I do not know why this is so.

Thanks for the explanation.

Could you please share with me your communication attempts with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Dear lomo413,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru