The player from Australia had won 6,000 on the slots but was subsequently blocked from the casino site and denied the ability to withdraw their winnings. The player failed to respond to the Complaints Team's inquiries and reminders, which had prevented further investigation. Consequently, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint if they chose to provide additional information.
SlotMate88 Casino - Player’s account has been closed after a big win.
Closed
Our verdict
Player stopped responding
Amount: A$6,000
SlotMate88 Casino
Safety Index 0.9 Very lowCase summary
Discussion
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2 months ago
Won 6k on the slots and they refused to let me withdraw then blocked me from the site. I’d been playing for a while but never won a jackpot, just shows if you win big they will ban you
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2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have lost access to your account right after a jackpot win?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
Dear Dylan28272727272772,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
