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HomeComplaintsSlotmaniax Casino - Player requests a refund due to accidental deposit.

Slotmaniax Casino - Player requests a refund due to accidental deposit.

Closed
Our verdict

Player stopped responding

Amount: $29

Slotmaniax Casino
Safety Index:Above average

Case summary

The player from the United States had requested the return of $29 to his account, as it had been accidentally sent via cash app by his 8-year-old son. We had asked for clarification as to whether the player had used the deposited funds or if the entire amount was still in his account. However, the player did not respond to our inquiries within the extended 7-day period. Consequently, we were unable to investigate further and had to reject the complaint.

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2 years ago

My 8 year old son accidentally cash app 29 dollars need that returned to my account

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2 years ago

Dear glenndawsonsr64,

Thank you very much for submitting this complaint. I am sorry to hear about your problem.

Do I understand correctly that your son deposited money into your casino account?

Could you please confirm whether you played with the deposited funds? Alternatively, is the entire deposited amount still in your account?

Please understand that it is the player's responsibility to ensure that no one else accesses their account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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2 years ago

Dear glenndawsonsr64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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