The player from Germany faces difficulties withdrawing his winnings from Slotmagie as the casino repeatedly requests documents related to his unused PayPal account, despite him having only deposited via his Volksbank account. He has already submitted the required documents multiple times, yet the requests continue.
SlotMagie Casino - Player’s withdrawal is delayed due to documentation issues.
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Waiting for player to reply
6d 17h 31m 21s
SlotMagie Casino
Safety Index:Very highCase summary
Discussion
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yesterday
Translation
Hello, I won at Slotmagie. My deposits were made from my personal account at Volksbank. Now the casino is requesting documents relating to my PayPal account, even though I've never deposited via PayPal. I also have no other activity on my PayPal account because I've never used it. Despite this, I submitted all the required documents, and they are requesting the same documents again, even though they've already received them. A few days ago, I also won, and the €200 was transferred to my Volksbank bank account without any problems.
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6 hours ago
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6 hours ago
Dear Krys400,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To clarify your issue:
- Could you please let me know which specific documents you have already provided and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Have you had any previous requests for documentation related to your wins or deposits?
- Are there any other payment methods you have used for deposits other than your Volksbank account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
