Slotlounge Casino - Player's withdrawal has been delayed.

Signed up in early August kyc verified straight away deposited thousands I got a win of $7500 on the 4th of September hit withdrawal button for $4000 & $3500 as I was notified $4k max withdrawal limits apply I always deposited from the same card aswell.

I waited a week and my money wasn't in my bank account I contacted support and they told me there's nothing to worry about the money has definitely left their hands and will hit my account soon(I have evidence of this conversation) however it landed back in the casino account and they told me that my bank rejected their attempts to deposit I contacted my bank and they informed me that this is not the case I asked for evidence of the attempted deposit and they would not provide it so we went backwards and forwards doing the same thing for the next month after that I now get emails from my socalled vip manager with taunts and offers for deposit bonuses after I told him to close my account as i would never deposit money in this casino again he continues to offer support by way of saying" I'm here to listen"

Well I don't need someone's shoulder to cry on I need my money nothing more nothing less...

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Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals before?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It was my 1st withdrawal with slotlounge no bonuses were in play

They approved the withdrawal there is evidence of this in the screenshot

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear stevek25,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slotlounge Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thanks Martina you and all the casino Guru staff are greatly appreciated your unpaid work helps people like myself get results once again thank you 🙏

Hello,

We’ve shared a detailed explanation and all relevant supporting materials with Martina via email to assist in reviewing this case. We remain available for any further clarification or additional details that may be needed to ensure full transparency and understanding of the situation.

Dear stevek25, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Thank you Martina I will remain on hand

Thank you for being so patient stevek25, we are still discussing it with the casino. I will definitely keep you updated.

No problem thanks for the update

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Martina,

We wanted to let you know that the requested information was already sent to your email last Friday. Please kindly check your inbox at your convenience. Should you need any further details or clarification, we’ll be happy to provide them.

Thank you, Slotlounge Casino, for providing all the necessary information and evidence regarding this case

Dear stevek25,

After carefully reviewing the details, I must inform you that, unfortunately, there is nothing further I can do in this matter. If the issue lies with the payment provider, it is beyond the casino’s control. Additionally, the decision to use the funds that were returned to your account was ultimately your own choice.

For these reasons, this complaint will now be rejected. I appreciate your understanding and I am sorry we could not be of more help on this occasion.

Please do not hesitate to contact us again if you encounter any issues with this or any other casino in the future.