The player from Germany had won €5,000 utilizing a bonus at SlotLords and had successfully completed the verification process. Despite this, her multiple withdrawal requests for €4,000, €1,000, and €500 were repeatedly rejected, with the casino asking her to withdraw the entire amount instead. She expressed frustration over the lack of resolution and sought assistance. The issue was resolved when she contacted her VIP manager, leading to the immediate payout of her entire winnings.
SlotLords Casino - Player's withdrawals are delayed and repeatedly canceled.
Resolved
Our verdict
Case closed
Amount: €5,000
SlotLords Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Hello, I won €5,000 with bonus money at SlotLords on September 27, 2025. It was a 120% up to €750 VIP bonus that I received via email. I deposited €625 and received a €750 bonus. The maximum winnings from the bonus were €5,000. 
After that, I successfully verified myself.
However, my withdrawal requests for €4,000 and €1,000 were rejected. (See screenshot below)
After completing extended verification, I requested another €500 withdrawal. This was also rejected shortly thereafter.
I contacted the casino and asked why my withdrawals were being canceled, as I was now fully verified.
The casino responded by demanding that I withdraw the entire amount. So I requested another €4,000 and another €1,000 withdrawal. These were canceled again. (See screenshot below)
I also informed the casino of this, and in another email, the casino responded that everything was correct with the verification and that I should withdraw the full amount again and the payout would then be processed.
But it was canceled again. (See screenshot below)
I'm running out of patience. Unfortunately, this isn't getting me anywhere.
I hope you can help me so that the casino now considers it more important to take this situation seriously and I receive my payouts.
(Email exchanges with the casino are available and will be forwarded to you upon request.)
Thank you in advance for your efforts.
Automatic translation:
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3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was the 4000€ the maximum you could request in the menu of the casino's cashier?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Yes, I could request a maximum withdrawal of €4,000 per withdrawal.
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3 months ago
Thanks for your reply and the information provided via email.
Was the casino able to process your payout since your last reply?
Please let me know.
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3 months ago
Translation
No. The casino keeps sending me the same email, telling me I can withdraw. Then I try, and my withdrawal is always canceled.
You did not address the fact that it is not possible.
It would certainly be helpful to involve the casino here and wait for an answer as to why my withdrawals keep getting canceled and why the casino isn't taking care of it. And why they keep writing to me telling me to withdraw even though I can't.
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3 months ago
Translation
In the meantime, I emailed my VIP manager. We were finally able to resolve the issue, and shortly thereafter, the casino paid out my entire winnings immediately.
You can now close this complaint.
Thank you for your help.
Automatic translation:
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3 months ago
Dear Ninosch,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
