The player from Germany is facing repeated rejections of his withdrawal requests for the past two months, despite having a verified account and submitting the required information multiple times. He continues to be asked to request the payout again without any resolution.
SlotLords Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
3d 11h 50m 28s
SlotLords Casino
Safety Index 8.3 HighCase summary
Discussion
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3 weeks ago
Translation
Hello everyone,
After several attempts to withdraw my winnings, including the wagered bonus and a verified account, the withdrawals were repeatedly rejected with a request to try again. This happened a total of four times, but the money still hasn't been paid out.
They keep asking questions that have already been answered multiple times. I'm told to be patient and request the payout again.
I'm in contact with the casino via email, but I just can't access my money.
I'd be happy to send you the entire email history between me and the casino.
I ask for your support in this matter.
Thank you in advance!
Best regards
Lennart
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Lennart,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawals.
To better understand the situation, could you please clarify the following:
- What is the total amount you are currently trying to withdraw?
- Has the casino communicated any specific reason why your withdrawal requests were rejected?
- Could you please share the relevant email communication between you and the casino regarding the rejected withdrawals?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear Lennyyking,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
Hello Lennyyking,
We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Casino Guru is examining the case
Karla is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
