The player from Germany is facing repeated rejections of his withdrawal requests for the past two months, despite having a verified account and submitting the required information multiple times. He continues to be asked to request the payout again without any resolution.
SlotLords Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
4d 21h 12m 1s
SlotLords Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
3 days ago
Translation
Hello everyone,
After several attempts to withdraw my winnings, including the wagered bonus and a verified account, the withdrawals were repeatedly rejected with a request to try again. This happened a total of four times, but the money still hasn't been paid out.
They keep asking questions that have already been answered multiple times. I'm told to be patient and request the payout again.
I'm in contact with the casino via email, but I just can't access my money.
I'd be happy to send you the entire email history between me and the casino.
I ask for your support in this matter.
Thank you in advance!
Best regards
Lennart
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Lennart,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawals.
To better understand the situation, could you please clarify the following:
- What is the total amount you are currently trying to withdraw?
- Has the casino communicated any specific reason why your withdrawal requests were rejected?
- Could you please share the relevant email communication between you and the casino regarding the rejected withdrawals?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
