The player from New Zealand successfully converted a bonus of $18 into $1200 after meeting the wagering requirements, but he faces issues withdrawing his winnings due to claims of an "active bonus." After canceling the bonus, he is told he can only withdraw a limited amount, resulting in a deduction of $1000 from his account, despite assurances from support that his withdrawal would be unaffected.
SlotLords Casino - Player's withdrawal has been delayed and winnings deducted.
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Current status
Waiting for player to reply
6d 22h 38m 45s
SlotLords Casino
Safety Index 8.4 HighCase summary
Discussion
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19 hours ago
I’d received a bonus of $18 that I luckily turned into $1200 I had met the wagering requirements and saw in my wallet that the bonus money had been converted into real money that I could withdraw, when trying to withdraw the money I was told no because I had an "active bonus" this I was not aware of found this bonus and cancelled it, attempt two at withdrawal they said no because of the active bonus, when I spoke to the support I was told to request the withdrawal again as no active bonus is showing on my account and was assured I had met the wagering requirement and it would not effect my withdrawal, when attempting for the third time I was told I could only win a certain amount and they deducted $1000 from my real money account, when I spoke to the support one of them claimed I had money "I wasn’t allowed"
so why would this money show in my REAL money account in the first place and let me withdraw just to be told I’m not allowed it, I feel totally misled and lied too by the staff who assured me my withdrawal would be a success. This is a technical error on slot lords behalf and needs to be resolved as they owe me that money I have screen shots of all the conversations.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please advise on your deposit history in this casino?
- Have you successfully completed the full KYC verification at SlotLords Casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
