SlotLords Casino - Player’s documents for verification are being rejected.

Good evening,

Slotlords Casino isn't accepting my address verification documents. I sent my official income tax certificate and my official tax return as PDF documents, but both were rejected. Documents from my health insurance company were also rejected. What other documents should I send? Everything is being rejected...

Kind regards

Hello Mxxxi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotLords Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

The verification process has been running for 4-5 days. My ID card was accepted. All the address documents were rejected. Be it my registration certificate, payroll tax certificate, tax return, or health insurance documents. None are older than 90 days. My name and address are clearly visible in the PDF. I last sent the casino an email on April 8th, asking why all my address documents were being rejected even though I'm following all the instructions. I haven't received a response.

My payment and address documents are systematically rejected. Whether PDF or original. This is a classic tactic: they try to get the player to gamble away their winnings again. A disgrace for a DAMA NV casino. They're usually very reliable. The frustration is deep. No matter what documents are used, they're rejected. Unfortunately, there's little response from casinoguru either. We'll see where this ends.

I've lost my money in the meantime, thanks for nothing. I can close the case. In any case, there are some great paid fake reviews on your site. Everyone reads and listens to the same thing.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.