The player from Australia had experienced issues with two $50 deposits made on January 28, 2026, where only one was credited to her casino account. Despite providing her bank statement multiple times, the casino continued to request further documentation and did not respond to her recent follow-ups. The player was advised to contact her payment provider for an investigation, which could take up to a month, as the casino's ability to intervene was limited. The complaint was kept open for a month to monitor progress. The issue was later marked as resolved by the player, and the complaint was closed accordingly.
SlotLords Casino - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: A$50
SlotLords Casino
Safety Index 8.4 HighCase summary
Discussion
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4 months ago
On the 28th of January 2026 a $50 deposit was taken from my bank account but not deposited to my casino account. This happened twice on the same day. The casino manually added one of the payments but have not added the second payment.
Ive provided my bank statement several times. Every time I follow up Im asked to provide another bank statement and told it has been escalated to the appropriate department.
Ive reached out to the casino several times for an update over the last week or so and they are not responding.
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4 months ago
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4 months ago
Dear MadamM,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear MadamM,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
