The player from Germany is facing issues with a rejected deposit and has been waiting for 5 days to receive her money back, but has not received assistance from the casino.
SlotLords Casino - Player’s deposit has been delayed.
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Waiting for Casino Guru to reply
1d 4h 16m 33s
SlotLords Casino
Safety Index:HighCase summary
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1 week ago
Translation
I've been waiting for my money back for 5 days. The deposit was rejected, so the money should be returned, but nothing has arrived yet and nobody is really helping.
Automatic translation:
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6 days ago
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6 days ago
Dear Tanja803,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
