The player from Australia faces account closure by SlotLords, which confiscates his $90,000 AUD balance due to an alleged breach of the Anti-Fraud Policy regarding duplicate accounts. He claims the closure is unfair as the duplicated account was inactive, and he was transparent about its existence, requesting its closure multiple times without assistance.
SlotLords Casino - Player's account has been permanently closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 15m 12s
SlotLords Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
2 days ago
Important notice:
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Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you create your first account at this casino?
- When was the last time you accessed your original account at this casino?
- When exactly did you create your second account at this casino?
- Did you activate any bonuses in your first or your second account?
- Was your original account fully verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
