The player from Germany had won €9,000 but was banned by the casino for allegedly using multiple accounts, which he denied. He received a refund of his deposits but had been banned for life. The Complaints Team had attempted to engage with the player for further information to investigate the issue, but due to a lack of response, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Slotimo Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €9,000
Slotimo Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Translation
I once won €9,000. The site banned me, claiming I was using multiple accounts. That wasn't true. They refunded my deposits and banned me for life.
Beware of scammers
Automatic translation:
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9 months ago
Dear RoyalGaming,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotimo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Could you please share with me the communication with the accusations against you?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with casino support trying to resolve the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Dear RoyalGaming,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
