SlotaCasino - Player’s withdrawal is delayed.

Got an email from the casino that my KYC has been fully verified. They told me the first withdrawal should be processed in 24 hours. That was on 17th June. Tried to reach out to the support, but they dont use human beings to answer you its just generic chat gpt 3.5 bots, claiming that they are human. Ive been scammed by "trusted" casinos before. And Im putting this out for my own safety. For me 1 million HUF ( 2744€ ) is a big sum.

I would like you to guys to help me resolve this please. If you guys want me to upload proof that they are using AI chatbots, im happy to upload the evidence.

Dear eppel1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by an internal investigation of your gameplay, a high volume of withdrawal requests, or payment provider issues.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your game history has been successfully checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello Veronika.

To my knowledge there is nothing wrong with my account, they have not contacted me since they fully verified my account. The support on the site is just a chatbot with the same copy pasted replies every time. And a quick question. Have you personally contacted me in email. Because I just got an email claiming its you and you need more information about me, and I'm 100% sure its not you.

Thank you for your reply.

I have not contacted you outside of this complaint thread. As I mentioned in my first message: Casino.Guru will never ask for payments or access to your accounts. If someone contacts you claiming to be from Casino.Guru and asks for such things, please do not share any information with them.

The only official ways we will contact you are through this complaint platform or via the email addresses provided within the complaint thread.

Always make sure to check the sender's email address carefully to avoid falling victim to scams.

To continue with your complaint, could you please confirm the following:

• Have there been any updates regarding your withdrawal request?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

Thank you in advance for your cooperation.

Dear eppel1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.