SlotaCasino - Player’s winnings are delayed.

Dear Casino Guru Team,

I am writing to submit a formal complaint against Slota.casino regarding three delayed withdrawals totaling €1200, which have been kept in "Pending" status for over a week without any valid justification.

Here are the details of the pending transactions shown in my account history:

ID: 100980636 | Date: 2026-08-15 | Amount: €200 | Method: Bank Transfer | Status: Pending

ID: 101550872 | Date: 2026-08-18 | Amount: €500 | Method: Bank Transfer | Status: Pending

ID: 101577395 | Date: 2026-08-18 | Amount: €500 | Method: Bank Transfer | Status: Pending

My account is fully verified. I completed the complete KYC (Know Your Customer) process before these requests, and the casino even successfully processed a previous payout of €500 last Monday. This proves there are no pending documents or verification issues on my end.

I have contacted the live chat support more than 10 times. Every single time, the agents refuse to process my money, claiming there is a "waiting queue" (fila de espera). When I asked if the funds would be released by this Monday, they explicitly stated no.

It is completely unacceptable for a casino to hold a player's legitimate winnings under the excuse of a vague queue, especially when the account is verified. I believe they are intentionally delaying my payouts hoping I will cancel them and play the money back.

I request the mediation of your platform to compel Slota.casino to approve and transfer my remaining €1200 immediately. I have attached the screenshot of my transaction history as proof.

Thank you for your assistance.

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Stay safe.

Dear Lima49,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 4 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 4 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.