Slot Rush Casino - Player’s winnings are confiscated.

Hello

I already had an account with slotRush casino and they sent me a email about a 100% deposit bonus as a welcome back offer it was even a code BACK100 or something.

I check the email and there is no mention about any max win and i check regular terms no max win rule.

I play the bonus and when i finish the wagering requirement I have €5203 and after a minute or 2 after the wagering is done all money except €856 is left in my account, I kind of panic and think did i miss a max win term?

Checking everytihng once again and still cant find any max win term for this bonus.

When i talk to support i get told in a sturn way its a 5x max win for this bonus and naturally i ask them to cly i ask them to show me the terms that say this but they cant find it and insist that it was displayed 5x max win in the specific bonus information(not true I have the print screen of this).

Anyway after some back and forth they tell me that by mistake their 5x max win was not written and they said they were sorry for this.

But after they said that they say the regular terms say there is a €20 max win for all bonuses if not specified other way.

They have this term but im pretty sure its meant for no deposit bonuses even though it says deposit bonuses also, BUT they also have another term very simular to this that says all bonus have a maximum of $/€10 000 max win if not specified else.

they kind of tell me that i should be happy with the €856(5x max win) because else they will only give me €20 if i dont accept it, also kind of telling tme they make me a favor to give €856 instead of €20.

Anyway I have all emails all chat transcripts and I have print screened all their terms.

I need help with this because i feel that im getting scammed here with contradicting terms and lack of terms

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Rush Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the bonus offer email you received from the casino?
• Could you please confirm how much you deposited and how much the casino credited in bonus money initially to your balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas