The player from Sweden has been waiting for three weeks to receive a withdrawal, despite the casino claiming the money has been sent. He has provided all necessary documents, including a bank statement, but has not received any updates in two weeks.
Slot Owl Casino - Player's withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 45m 27s
Slot Owl Casino
Safety Index:HighCase summary
Discussion
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15 hours ago
Translation
I made a withdrawal three weeks ago and I still haven't received my money. They say they sent me the money and I've sent all the documents that I haven't received a nice bank statement etc. in three weeks I haven't received a single thing and they said they'll sort it out tomorrow and it's been two weeks now.
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents did you send to the casino, and when exactly did you send the most recent one?
- Have any of your documents been reviewed and approved by the casino yet?
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
