Slot Mafia Casino - Player’s withdrawal is delayed and account issues persist.

This casino has created a login adding a com behind my email address rendering my email address incorrect. They say the will email you with any issue. But refuse to update the email address to the correct one they received my payment from. I've spent a total of 4 hours verifying my account after about a dozen rejections on pay out. Now they are just holding my funds in pending without any reason, after I was told I was good to go. Don't know if they can even afford to pay out?

Hello derekperry9055,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Mafia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Is your account currently accessible or not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear derekperry9055,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.