Slot Mafia Casino - Player’s verification request seems excessive.

Im not sure to provide further info about my depit card full digit I read all their terms and it dosent include card verification this is beyond verification they had my passport my other docs now my card

Dear TintinKBob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

It's normal for casinos to ask for a photo of your card showing the first six and last four digits to prevent fraud and ensure compliance with regulations while also protecting your account security.

Is the photo of the card the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Dear TintinKBob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.